Frequently Asked Questions
Order Related Questions
All sales are final and cannot be canceled after the sale is completed. If you have concerns about your order, please email us here.
Contact us here. We will arrange to have your broken bottle replaced.
Wines can only be shipped within the US. excluding some states who restrict wine shipments and Alaska and Hawaii.
Some states restrict wines shipments (Alaska, Alabama, Arkansas, Hawaii, Kentucky, Mississippi, New Hampshire, North Dakota, Oklahoma, South Dakota and Utah) and currently we do not ship outside the continental United States.
Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.
If you have your shipment sent to a business address, delivery usually takes place in the mid-morning and can be signed for by any adult on the premises. Much easier!
No, federal law prohibits this.
All major credit cards are accepted inclusing some accelerated pay methods like Apple Pay, Google Pay & Shop Pay.
Yes, we take security incredibly serious. We use Shopify as our ecommerce platform which takes responsibility for the security of the data shared here. See more here.
The CVV number is the 3- or 4-digit number located on your card, separate from the actual account and expiration numbers.
Your credit card will be charged as soon as the order is being processed and shipment is being directed.
While we do produce Galiano Wine in Lodi, California we do not have a tasting room open to the public like many other wineries.
Wine Club Questions
To subscribe to the wine club, visit any of the listed wine varietals and select the Wine Club option prior to adding to cart. You will have the ability to select the delivery frequency for that particular wine varietal.
You can cancel your wine membership at anytime in your account. Simply login to your account and click the manage wine club membership button.
You can update your wine membership frequency at anytime in your account. Simply login to your account and click the manage wine club membership button.
Yes! You can update your wine membership's payment method at anytime in your account. Simply login to your account and click the manage wine club membership button.
Have another question? Contact Support